Autonomous Technical
Support For
Aftersales Teams.
Fixcard handles inbound fault calls instantly — capturing the problem, triaging urgency, and routing each case toward resolution before your advisors pick up the phone.
FIXCARD #31072_
2021 TOYOTA HILUX · VIN TFD3K · AFTER HOURS
Customer
Marcus T. · Private owner · First service visit
Reported complaint
Intermittent rough idle and hesitation under load. Worse in cold starts. Happened 3× this week.
AI intake summary
Pattern consistent with ignition misfire or dirty injectors. Cold-start behaviour suggests fuel delivery issue. Workshop inspection recommended within 48h.
Next step
Book service slot
Intake time
31 sec
Case typeWorkshop booking
94%First-call resolution rate
<40sAverage intake time
3.2×Faster fault routing
28%Reduction in missed demand
100%Structured case summaries
24/7Always on
94%First-call resolution rate
<40sAverage intake time
3.2×Faster fault routing
28%Reduction in missed demand
100%Structured case summaries
24/7Always on
01 / The problem
Revenue lost
before work
begins.
When customers call with faults, the process is still manual. Calls get missed, information is captured inconsistently, and triage takes too long — losing demand, slowing resolutions, and preventing issues from becoming repair orders.
01
Missed demand
Every missed or poorly handled call is potential service revenue that never becomes work.
02
Weak intake
Advisors receive incomplete or inconsistent problem descriptions that slow every subsequent step.
03
Slow routing
Breakdowns and technical issues take too long to reach the team that can act on them.
04
Rising costs
Older assets, tighter labor, and higher service costs sharpen the penalty for slow first response.
02 / The solution
Autonomous
intake.
Every call.
Fixcard handles the first interaction when a customer reports a fault. It captures the problem, asks structured technical questions, and moves each case toward resolution faster.
Connects with
CDK DriveTekion ARCDealertrackReynolds & Reynolds
01
Answer instantly
Handle inbound calls after hours, during peaks, or when advisors are occupied.
02
Capture the issue
Collect vehicle details, symptoms, urgency, and useful technical context every time.
03
Ask the right questions
Guide callers through structured fault intake instead of vague back-and-forth.
04
Move to action
Route toward booking, dispatch, or repair order creation with clean structured summaries.
03 / Why it matters
Built around the
KPIs you live by.
Increase RO conversion
Capture more inbound demand and move more issues into structured, billable work.
Reduce response delays
Start triage immediately instead of waiting on manual call handling and callbacks.
Improve workshop flow
Give advisors and service teams better information before the vehicle arrives.
Protect service revenue
Reduce leakage caused by missed calls, poor handoffs, and slow intake processes.
Reduce advisor load
Free staff from repetitive fault capture and first-line technical questioning.
Cleaner case data
Standardize intake so every issue reaches the team with full context and no gaps.
Ready to close
the gap in your
aftersales flow?
No commitment · 30 min session