Gyver takes the service call, and closes the job that comes with it.
Autonomous technical support for your aftersales team. He answers on the first ring, works out the problem, books the work and closes the repair order. Your people get the jobs that need a person, with everything already on the job card.
One service call, start to finish.
Every service call is one job, and Gyver carries it the whole way, from the first ring to the closed repair order.
- 01
Answers
Every service call, every hour, on the first ring. Customers talk to Gyver the way they’d talk to your best service advisor.
- 02
Works out the problem
He asks the questions your best advisor would ask, checks the history, and talks the customer through a simple fix when it’s safe to.
- 03
Sorts the part
The right part is found and reserved while the customer is still talking to him, so it’s waiting when the job starts.
- 04
Books and follows up
The job goes into your schedule, and the customer gets updates without having to chase.
- 05
Closes the repair order
When the work is done, Gyver closes the job automatically, so nothing sits open and the customer hears it’s ready straight away.
- 06
Hands over
Warranty, goodwill and safety questions go straight to your team, with the problem and the history already on the job card.
He understands the problem, not just the words.
Customers don’t describe problems neatly. Gyver picks up what they mean, connects it to the history, and works out the next step.
The customer said
“It’s doing that thing again, losing power and then cutting out. You fixed it in March and we need it back by Monday.”
Gyver understood
- Problem
- Same issue as the March repair, back again
- Most likely
- The March repair didn’t hold
- Asks next
- “Is it worse than last time, or about the same?”
- Next step
- Repeat job flagged to your service manager, booked before Monday
Set up around your service department.
Gyver fits the way you already work. Nothing changes for your customers except that someone always answers.
Your hours
Gyver can take every service call, or only the ones your team can’t get to: after hours, the morning rush, weekends.
Your systems
He works from your service history, your parts and your schedule, so every answer is about that customer and that job.
Your rules
You decide what he books, what he orders and what always goes to a person.
The service calls every aftersales team knows.
Breakdowns, warning lights, parts and bookings, and every “is it ready yet?” in between. Gyver is always on, and anything urgent or unsafe goes to your team straight away.
“It’s stopped working and we can’t wait until Monday.”
“There’s a warning light on. Is it safe to keep using it?”
“Can you book three of ours in for a service next week?”
“Is mine ready to collect?”
“Which part number fits this one?”
“I called yesterday and nobody called me back.”
“It’s stopped working and we can’t wait until Monday.”
“There’s a warning light on. Is it safe to keep using it?”
“Can you book three of ours in for a service next week?”
“Is mine ready to collect?”
“Which part number fits this one?”
“I called yesterday and nobody called me back.”
“It’s stopped working and we can’t wait until Monday.”
“There’s a warning light on. Is it safe to keep using it?”
“Can you book three of ours in for a service next week?”
“Is mine ready to collect?”
“Which part number fits this one?”
“I called yesterday and nobody called me back.”
“It keeps losing power.”
“Do you have the filter kit in stock?”
“When’s the part arriving for job 4471?”
“When’s the technician coming?”
“The problem’s back after the repair. What do I check next?”
“Is this covered under warranty?”
“It keeps losing power.”
“Do you have the filter kit in stock?”
“When’s the part arriving for job 4471?”
“When’s the technician coming?”
“The problem’s back after the repair. What do I check next?”
“Is this covered under warranty?”
“It keeps losing power.”
“Do you have the filter kit in stock?”
“When’s the part arriving for job 4471?”
“When’s the technician coming?”
“The problem’s back after the repair. What do I check next?”
“Is this covered under warranty?”
See Gyver handle service calls like yours.
We’ll show you Gyver on the kinds of service calls your aftersales team gets, then set him up around your systems, your rules and your people.